VIP Account Manager
- N/A
- iGaming
- USA
- Full time
- N/A
- Posted on July 3, 2025
- N/A
Job Description
This is an opportunity to get in early with a well-funded, U.S.-based iGaming startup operating in the sweepstakes and social casino space. You’ll manage high-value player relationships and help shape the VIP function from the ground up.
Responsibility
- Manage day-to-day interactions with VIP players
- Monitor player engagement and upsell relevant offers
- Deliver white-glove service via phone, chat, and personalised comms
- Collaborate with promotions and CRM teams to improve retention
- Track VIP KPIs and contribute to loyalty program design
Requirement
- 2+ years in iGaming or loyalty-based customer success roles
- Confident communicator with high emotional intelligence
- Strong organisational skills and attention to detail
- Experience with remote, startup, or fast-paced environments